First, use clean water to wash the faucet. Dry with a 100% cotton cloth. If water is allowed to evaporate on the faucet surface, it can lead to a build-up of mineral deposits. Be sure to clean with a damp non-abrasive sponge and buff it dry with a clean soft cloth. To r [...]

Use penetrating oils (such as Liquid Wrench or WD-40) to help loosen corroded mounting kits. Use a hacksaw or a reciprocating saw for cutting steel or plastic pipes. Use a basin wrench for those hard to reach areas. Use a tubing cutter to make straight, smooth cuts in p [...]

Teflon tape and Pipe Dope are commonly used as pipe sealants. However, many people prefer to use Teflon tape as it’s cleaner and easier to use than sticky grease or paste-like sealants. Plumber’s Putty is used to form watertight seals on all plumbing projects. It is not [...]

It takes approximately 7-10 working days to receive parts. For urgent requests, call customer service at (800) 338-9468 to expedite shipping. [...]

Yes, extensions are available for all Pioneer kitchen and lavatory faucets. Please refer to Extension Reference Guide to determine which extension you need. [...]

In most cases, you can “quick-fix” these problems by checking the “Troubleshooting” section in the Installation Instruction Manual. If this manual is not available, please visit the “Operation” section below to search for your faucet. If above options do not work, pleas [...]

Quality Pioneer replacements parts are only found from the distributor you purchased the Pioneer product from. Note: Please use genuine Pioneer replacement parts when repairing your Pioneer products to ensure long-term ease of use. Pioneer does not warrant products repa [...]

All Pioneer Products are designed for indoor use only. Products installed outside are voided of all warranties. [...]

Pioneer strongly encourages you to use a certified plumbing contractor to professionally install your Pioneer faucet. Pioneer faucets are easily installed with the right tools. [...]