Returns are subject to the return policies at the place of purchase. Many retailers require you to return your faucet to the store, with proof of purchase (original sales receipt) for reimbursement or replacement. As store policies may vary considerably, Pioneer can onl [...]

Pioneer will replace your faucet with a new faucet if it is still under warranty and it can’t be repaired with replacement parts. Our warranty covers replacement of any defective parts, whether function or finish is the issue. If your faucet can be repaired, then parts [...]

Not if it was manufactured before January 1, 2006. Pioneer introduced the limited lifetime warranty as of January 1, 2006. [...]

No. Labor charges are not included. The Pioneer Faucet Lifetime Limited Warranty covers only the replacement faucet or faucet parts. [...]

Please send a request via mail, email, or phone. Our product specialists will be happy to assist you Mail: Pioneer Industries Inc. Attn: Product Support 3325 S. Garfield Ave Commerce, CA-90040 Email: [email protected] Phone: (800) 338-9468 Note: Some distributors wil [...]