Does Plumbing Impact Multifamily Housing Tenant Satisfaction?
Multifamily housing tenant satisfaction is often correlated with the comfort and reliability of their units – but plumbing? Surprisingly plumbing plays a large role in keeping tenants happy. It’s not something they often think of when looking at potential units, but the second they spot water damage or a leak, they are out of there. Persistent issues with plumbing is tedious for both the tenant and the management, and can be a deal breaker for potential lease renewals. Investing in both plumbing and maintenance will upkeep your tenant satisfaction scores and can keep unforeseen plumbing costs at bay.
The Role Plumbing Plays
While plumbing may not be top of mind for tenants when searching for a unit, it’s something that they come into contact with daily. Any disruptions can cause major frustrations by delaying daily routines and reducing the quality of the tenants’ experience. Complaints that are common among tenants that you may come across are slow drainage, leaky pipes and the hot water running low. Responding to tenant reports of plumbing mishaps swiftly will create a sense of trust with them. Consistency in plumbing performance ultimately leads to higher tenant satisfaction and lease renewals.
Preventative Maintenance in Multifamily Units
The long term costs of quality plumbing can be mitigated by regular maintenance and reduce the chances of a tenant encountering a problem. Maintenance like pipe and water pressure inspections should be done yearly, while drain cleanings and inspecting for leaks should be done on a regular and consistent basis. Adhering to scheduled maintenance helps avoid emergency calls from tenants and reduces complaints about faulty fixtures.
Smart Plumbing
Plumbing has come a long way since the implementation of indoor plumbing in the mid-19th century, and continues to evolve and change. Advances like remote shut off valves and sensors allow for quick response times and prevent further damage when a leak occurs. Advanced technology (even in just the plumbing) is a selling point for potential renters – communicating that these upgrades ensure that the tenant knows that their needs are a priority, and that their unit is well cared for.
Problems To Avoid
Repeat plumbing issues are not only a pain for your tenants, but can wreak havoc on units. If leaks go undetected, especially if they are small or in hard to access areas – they can lead to catastrophic water damage. The growth of mold and mildew can also be an issue from leaks and can leave your unit uninhabitable, losing your potential rent income. Large plumbing issues can also leave your tenants unsatisfied and leave negative reviews about your property – leading to potential renters to turn away.
Wrapping it Up
Reliable plumbing is not only a foundational experience for tenants – it’s expected. When plumbing falls short it creates an unforgettable negative experience for the tenant and not only can drive away lease renewals, but also potential new renters. While plumbing may not be the most glamorous part of a home, it certainly is one of the most critical. Investing in quality fixtures, and regularly scheduled maintenance is key to keeping tenants (and your plumbing) happy.
Pioneer, Olympia and Central Brass
As a trusted supplier of faucets and fixtures for over 100 years, Pioneer, Central Brass, and Olympia are here for you. Embrace the benefits of quality, availability, and speed by partnering with Pioneer, and enjoy the peace of mind that comes with knowing your project is in good hands. Transform your project with these beautiful and exceptionally durable faucets and accessories. All are backed by a best-in-the-industry warranty, are easy to install, and will stand the test of time.
We’ll Save You Money and Time
There are many ways to the same destination. This saying applies to multifamily housing builds just as much as to anything else in life. The ultimate goal is save as much money as possible while delivering a great finished project – that’s simply showing smart business sense. But, finding a one-off deal or sacrificing quality isn’t the only way to get a healthy ROI. We have a better way.
Pioneer works with professionals every day to develop specification packages and plans that save our valued partners both time and money, sometimes in surprising ways. It’s our goal to ensure your project meets or exceeds its expected outcome. We want to get to know you and your company and show you how we can save you money. Please reach out via our website form or call us at (800) 338-9468.
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