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FAQs
Can’t find the answer to your question? Our customer service professionals are standing by to assist. PLEASE CALL US at (800) 338-9468 5:00 AM – 5:00 PM Pacific Monday – Friday.
Normally, finish deterioration on powder-coated or conventional plated products is due to years of wear, abuse or exposure to harsh chemicals. Unfortunately, there is no way to repair a damaged finish. However, you can replace most faucet parts where the finish has deteriorated. To see which parts are needed, check your installation manual or call customer service at (888) 772-7701.
If you are the end user and want to exchange a faucet for another model or return a defective faucet, take it along with the original sales receipt to the place of purchase.
Regularly remove and clean debris from the aerator to provide correct water flow. To clean the faucet, simply wipe with soft, damp cloth. Do not use abrasive or harsh bathroom cleaners as they may damage the finish.
First, use clean water to wash the faucet. Dry with a 100% cotton cloth. If water is allowed to evaporate on the faucet surface, it can lead to a build-up of mineral deposits. Be sure to clean with a damp non-abrasive sponge and buff it dry with a clean soft cloth. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water. Make sure to rinse thoroughly with water afterwards.
NOTE: Cleaning manufacturers frequently change formulas, so we do not recommend any specific cleaners.
Avoid both industrial and abrasive cleaners, such as:
- Scotch-Brite © Heavy Duty Scrub Sponges
- Scrubbing Bubbles © Bathroom Cleaner
- Lysol © Basin Tub, Soft Scrub, and Tile Cleaner.
- Products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
- Harsh abrasives or polishes
- Bleach-based cleaners
Teflon tape and pipe dope are commonly used as pipe sealants. However, Teflon tape is cleaner and easier to use than sticky grease or paste like sealants. Plumber’s putty is used to form a watertight seal on all threaded joints on the plumbing project. Plumber’s putty is not intended for use on threaded pipe joints or for use on cultured marble surfaces.
- Use penetrating oils (such as liquid wrench or WD-40) to help loosen corroded mounting kits.
- Use a hacksaw or reciprocating saw for cutting steel or plastic pipe.
- Use a basin wrench for hard to reach areas.
- Use a tubing cutter to make straight, smooth cuts in plastic or copper pipe.
- Wrap Teflon tape around threaded joints to ensure tight seals.
The most commonly used tools are:
- Phillips and regular screw drivers
- Pliers
- Adjustable wrenches
- Basin wrench
- Plumbers socket set Seat wrench
- Plumber’s putty
- Teflon tape
Check your Olympia Installation Instruction sheet or with your Olympia Sales Representative for the tools you will need to get the job done.
Olympia strongly encourages you to use certified plumbing contractors to professionally install you Olympia faucet. All Olympia faucets are easily installed with the right tools.
On a lever two handle faucet you can easily fix this. If the handles are rotating in the wrong direction, remove the handles and switch to the other side – hot to cold/cold to hot. Most of Olympia’s lever handle hubs are marked with either a “C” (COLD) or “H” (HOT). If the handle has no cold or hot markings, rotate the stem or cartridge-stop assembly 180 degrees. This will change the rotation of the handle to the other direction.
PVD is a vaporization coating technique, which is an alternative process to electroplating. PVD offers durable finishes in a wide variety of colors. This is a more environmentally friendly process than traditional electroplating. PVD finishes go through a strict five step process (Pre-clean, Evaporation, Transportation, Reaction and Deposition). The finishes are closely inspected and tested in our factory before shipping.
Choose a faucet based on durability, functionality, and styling that complements the design of your home. Olympia offers a wide array of options priced to fit your budget.
In most cases, you can “quick-fix” these problems by checking the Troubleshooting section in the installation instruction manual. If this manual is not available, please contact us via email at [email protected] or call us at (888) 772-7701.
The 1992 Energy Policy Act directed manufacturers to restrict the amount of water released from faucets. In some instances, this flow was reduced from 5 GPM (gallons per minute) at 60 PSI (pound per square inch) to 2.2 GPM at 60 PSI. Therefore, it is advised that you not remove the flow restrictor from your faucet. All Olympia faucets meet this government regulation.
In most cases, handles turn to the “ON” position in a counter-clockwise direction, except for lever handles. For two handle lever faucets, “HOT” handles turn to the “ON” position in a counter-clockwise direction, while “COLD” handles turn to the “ON” in a clockwise direction. For single handle faucets, the handle is turned to the “ON” position with an upward motion.
To join two copper fittings together utilizing head and metal solder. “CxC” is used to describe a copper to copper connection.
Breakdown sheets and specification sheets are available online at www.olympiafaucets.com. If you have further questions, please call customer service at (888) 772-7701.
Replacements parts can be requested from your distributor.
Note: Please use only genuine Olympia replacement parts when repairing your Olympia faucet. We do not warranty products repaired with non-Olympia parts.
Yes. All Olympia faucets meet and exceed ANSI/ NSF 61. SECTION 9 requirements as well as all IAPMO and universal plumbing code requirements.
You can easily find the model number on the front cover of your instruction manual. If you still possess the faucet carton, the model number will be shown on the box label. If you are unable to obtain a model number, please contact us at (888) 772-7701.
The problem may be a blocked or damaged diverter assembly. Follow these steps to solve:
For Two Handle Kitchen Faucet
- Turn off water supply and drain any water in the faucet and spray assembly.
- Remove spout assembly
- Replace diverter piston
- Reassemble spout
For Single Handle Kitchen Faucet
- Turn off water supply and drain any water in the faucet and spray assembly.
- Remove handle
- Remove retainer cap
- Remove retainer nut
- Remove ceramic cartridge
- Remove sleeve
- Remove spout
- Replace diverter piston
- Reassemble spout, sleeve, ceramic cartridge, retainer nut and retainer cap.
It is extremely rare for a faucet to develop a leak under the counter. Typically, these leaks are due to a loose inlet or outlet hose connection. Try tightening the hose to the spout and handles using a wrench. Do not over-tighten. Use two wrenches to tighten the copper tube to the water supply lines, located under each handle.
In most cases you can; however, if you are changing finishes (i.e.. from chrome to a “RENAISSANCE” PVD finish), you should change the drain assembly to match your new faucet finish.
Most Pioneer cartridges are ceramic disc cartridges, designed to last a long time. To stop leaks, simply replace the cartridge by following the steps below.
Step 1: Determine which side is leaking
To check cold side:
- Ensure both handles are in the closed position
- Turn off the hot side supply stop
- Check if to see if any water is dripping from spout
- If Yes, cold side stem may need to be replaced
- If No then hot side stem may need to be replaced
To check hot side:
- Ensure both handles are in the closed position
- Turn off the cold side supply stop
- Check to see if there is any water dripping from spout
- If Yes then the hot side stem may need to be replaced
- If No then the cold side stem may need to be replaced
Note: If supply stop is leaking, this check may not work. It is recommended to fix the supply stop leak.
Step 2: Remove the handle on the leaking side using a 3/32” Allen wrench or Philips head screwdriver
Step 3: Remove the bonnet nut with the help of 29/32” size socket
Step 4: Pull the stem straight up and out
Step 5: Replace the stem in the correct position
Step 6: Tighten bonnet nut with the help of 29/32” size socket
Step 7: Replace handle and tighten screw
The 1992 Energy Policy Act directed manufacturers to restrict the amount of water released from faucets. In some instances, this flow was reduced from 5 GPM (gallons per minute) at 60 PSI (pounds per square inch) to 2.2 GPM at 60 PSI. Therefore, it is advised that you not remove the flow restrictor from your faucet. All Pioneer faucets meet this government regulation.
Nothing is wrong with your faucet. Water is simply emptying from the aerator and the hose of your faucet.
In most cases, you can replace a 4″ center, two-handle lavatory faucet for a single-handle faucet or a mini-widespread lavatory faucet. However, you cannot do this if a single-handle faucet is a single-hole install application.
Single handle faucets mount through 1, 2, 3, or 4-hole applications. Two-handle faucets are available for 3- and 4-hole applications.
If you’ve bought a faucet with a side spray and no longer want to use it, you must purchase a connection cap to close off the spray outlet under the faucet. Check with the dealer where you purchased the faucet for specifications as connection sizes vary and will determine the size cap needed. If you want to remove the unused spray, a sinkhole cover or soap dispenser will be needed to cover the hole.
Yes, you can use a non-spray kitchen faucet that utilizes 3 holes and use a liquid soap/lotion dispenser or air gap for the extra hole. You can also cap the extra hole by using a sinkhole cover.
Yes, but you will need to change the entire unit. Once you install a single-handle tub/shower set, you will need to cover the holes from your previous valve installation.
A pressure balance valve senses incoming hot and cold water pressure change (such as when a toilet is flushed or other faucet/valve is used inside or outside the house). The valve automatically compensates water pressure changes preventing hot water scalding or cold water shock.
Most likely, you are experiencing “shower-rise” where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There are several reasons this may be happening:
- The valve is upside down
- The length from the valve to the tub spout is outside of the 8″ to 18″ rule
- There is more than one 90-degree angle
- Something other than copper or galvanized pipe like PEX or CPVC was used going to the spout
The most common reason is that something is restricting water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and come out the showerhead. If this is the case, it’s possible to remove the blockage by removing the tub spout and feeding a plumber’s snake or a speedometer cable up through the tub drop, which causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.
If none of these help, you may need to call a plumber. After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.
It is normal for a small (pencil thin) stream of water to continue to flow from the tub spout when the shower is in operation. If the amount of water flow is excessive, then this indicates a problem with the diverter (located in the tub spout). This cannot be repaired and the spout must be replaced. Remove the tub spout and replace it with a Genuine Pioneer tub spout.
Returns are subject to the return policies at the place of purchase. Many retailers require you to return your faucet to the store, with proof of purchase (original sales receipt) for reimbursement or replacement. As store policies may vary considerably, Pioneer can only be responsible for replacing faucets or faucet components when the issue concerns a warranty claim.
Pioneer will replace your faucet with a new faucet if it is still under warranty and it can’t be repaired with replacement parts. Our warranty covers replacement of any defective parts, whether function or finish is the issue. If your faucet can be repaired, then parts will be sent to you at no charge.
Not if it was manufactured before January 1, 2006. Pioneer introduced the limited lifetime warranty as of January 1, 2006.
No. Labor charges are not included. The Pioneer Faucet Lifetime Limited Warranty covers only the replacement faucet or faucet parts.
Please send a request via mail, email, or phone. Our product specialists will be happy to assist you
Mail:
Pioneer Industries Inc.
Attn: Product Support
3325 S. Garfield Ave
Commerce, CA-90040
Email: [email protected]
Phone: (800) 338-9468
Note: Some distributors will exchange Pioneer parts for a warranted faucet. Check with your distributor regarding their policy.
First, use clean water to wash the faucet. Dry with a 100% cotton cloth. If water is allowed to evaporate on the faucet surface, it can lead to a build-up of mineral deposits. Be sure to clean with a damp non-abrasive sponge and buff it dry with a clean soft cloth. To remove water spots, use warm water and a soft damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water. Make sure to rinse thoroughly with water afterwards.
NOTE: Cleaning manufacturers frequently change formulas, so we do not recommend specific cleaners.
Avoid both industrial and abrasive cleaners, such as:
Scotch-Brite© Heavy Duty Scrub Sponges.
Scrubbing Bubbles© Bathroom Cleaner.
Lysol© Basin Tub, Soft Scrub, and Tile Cleaner.
Products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
Harsh abrasives or polishes.
Bleach-based cleaners.
- Use penetrating oils (such as Liquid Wrench or WD-40) to help loosen corroded mounting kits.
- Use a hacksaw or a reciprocating saw for cutting steel or plastic pipes.
- Use a basin wrench for those hard to reach areas.
- Use a tubing cutter to make straight, smooth cuts in plastic or copper pipe.
- Wrap Teflon tape around threaded joints to ensure tight seals.
Teflon tape and Pipe Dope are commonly used as pipe sealants. However, many people prefer to use Teflon tape as it’s cleaner and easier to use than sticky grease or paste-like sealants. Plumber’s Putty is used to form watertight seals on all plumbing projects. It is not intended for threaded pipe joints or for the use on cultured marble surfaces.
It takes approximately 7-10 working days to receive parts. For urgent requests, call customer service at (800) 338-9468 to expedite shipping.
Yes, extensions are available for all Pioneer kitchen and lavatory faucets. Please refer to Extension Reference Guide to determine which extension you need.
In most cases, you can “quick-fix” these problems by checking the “Troubleshooting” section in the Installation Instruction Manual. If this manual is not available, please visit the “Operation” section below to search for your faucet. If above options do not work, please feel free to contact us via email or call us at (800) 338-9468.
Quality Pioneer replacements parts are only found from the distributor you purchased the Pioneer product from.
Note: Please use genuine Pioneer replacement parts when repairing your Pioneer products to ensure long-term ease of use. Pioneer does not warrant products repaired with non-Pioneer parts.
All Pioneer Products are designed for indoor use only. Products installed outside are voided of all warranties.
Pioneer strongly encourages you to use a certified plumbing contractor to professionally install your Pioneer faucet. Pioneer faucets are easily installed with the right tools.
PVD is a vaporization coating technique, which is an alternative process to electroplating. PVD offers durable finishes in a wide variety of colors. This is a more environmentally friendly process than traditional electroplating. PVD finishes go through a strict five step process (Pre-clean, Evaporation, Transportation, Reaction and Deposition). The finishes are closely inspected and tested in our factory before shipping.
Most Pioneer faucets will have the name on the faucet, however: Faucets manufactured AFTER 2009 should have the name on the front side of the faucet body or escutcheon. Faucets manufactured BEFORE 2009 should have name on the back side of the faucet body or escutcheon.
A portable dishwasher can be connected to any Pioneer kitchen faucet that is NOT a pull-out or pull-down design. A portable dishwasher should NOT be connected to pull-out or pull-down kitchen faucets because pressure fluctuations during dishwasher operation can result in a rupture of the hose.
Pioneer parts breakdown sheets and specification sheets are available online at www.pioneerind.com. If you have further questions, please call our customer service at (800) 338-9468.
You can find genuine quality Pioneer replacement parts at your local distributor. Note: Genuine Pioneer replacement parts must be used to ensure warranty coverage.
Yes. Pioneer faucets meet/exceed California and Vermont (AB1953, and S-152) lead law requirements, as well as all IAPMO, Universal Plumbing Code and International Plumbing Code requirements.
You can find the model number on the front cover of your instruction manual. If you still have the product packaging, the model number will be shown on the box label. If you are unable to obtain a model number, please contact us at (800) 338-9468.
Choose a faucet based on durability, functionality, and styling that complements the design of your home. Pioneer offers a range of competitively priced, stylish, high-quality products across traditional, transitional and modern style categories.
Please refer to the Seat Option Reference Guide.
- TC-2
- TCR-2
- TC-2-L3
- TC-3
- TCR-3
- TC-3-L3
- TC-3-C3
- T-2
- TR-2
- T-2-L3
- T-3
- TR-3
- T-3-L3
- T-3-C3
The following stem options are available for two/three handle tub and shower sets:
- K-2-CT for Hot and Cold
- K-2-DT for Diverter
- K-3-CT for Hot and Cold
- K-3-DT for Diverter
Please refer to the Wall Flange Reference Guide.
Please refer to the Handle Reference Guide.
Please refer to the Spout Reference Guide.
Please refer to the Stem Reference Guide.
Yes. Compression stems and seats can be removed and replaced with Central Brass ceramic disc cartridges. For detailed information, please refer to Ceramic Retro Fit.
First, use clean water to wash the faucet. Dry with a 100% cotton cloth. If water is allowed to evaporate on the faucet surface, it can lead to a build-up of mineral deposits. Be sure to clean with a damp non-abrasive sponge and buff it dry with a clean soft cloth. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water. Make sure to rinse thoroughly with water afterwards.
NOTE: Cleaning manufacturers frequently change formulas, so we do not recommend any specific cleaners.
Avoid both industrial and abrasive cleaners, such as:
- Scotch-Brite © Heavy Duty Scrub Sponges
- Scrubbing Bubbles © Bathroom Cleaner
- Lysol © Basin Tub, Soft Scrub, and Tile Cleaner.
- Products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
- Harsh abrasives or polishes
- Bleach-based cleaners
Regularly remove and clean debris from the aerator to provide correct water flow. To clean the faucet, simply wipe with soft, damp cloth. Do not use abrasive or harsh bathroom cleaners as they may damage the finish.
Teflon tape and pipe dope are commonly used as pipe sealants. However, Teflon tape is cleaner and easier to use than sticky grease or paste like sealants. Plumber’s putty is used to form a watertight seal on all threaded joints on the plumbing project. Plumber’s putty is not intended for use on threaded pipe joints or for use on cultured marble surfaces.
- Use penetrating oils (such as liquid wrench or WD-40) to help loosen corroded mounting kits.
- Use a hacksaw or reciprocating saw for cutting steel or plastic pipe.
- Use a basin wrench for hard to reach areas.
- Use a tubing cutter to make straight, smooth cuts in plastic or copper pipe.
- Wrap Teflon tape around threaded joints to ensure tight seals.
The most commonly used tools are:
- Phillips and regular screw drivers
- Pliers
- Adjustable wrenches
- Basin wrench
- Plumbers socket set Seat wrench
- Plumber’s putty
- Teflon tape
Check your Olympia Installation Instruction sheet or with your Olympia Sales Representative for the tools you will need to get the job done.
Olympia strongly encourages you to use certified plumbing contractors to professionally install you Olympia faucet. All Olympia faucets are easily installed with the right tools.
Returns are subject to return policies at the location of purchase.
Central Brass strongly encourages you to use a certified plumbing contractor to professionally install our faucets. Central Brass faucets can be easily installed with the right tools.
The 1992 Energy Policy Act directed manufacturers to restrict the amount of water released from faucets. In some instances, this flow was reduced from 5 GPM (gallons per minute) at 60 PSI (pounds per square inch) to 2.2 GPM at 60 PSI.
Therefore, it is advised that you do not remove the flow restrictor from your faucet. All Pioneer faucets exceed this government regulation. Most of our Kitchen and Lavatory faucets come with 1.5 GPM at 60 PSI.
You can find genuine Central Brass replacement parts at your local distributor. Note: Genuine Central Brass replacement parts must be used to ensure warranty coverage.
Central Brass products are designed and manufactured in compliance with the following codes:
- CSA B125 Certified
- ASME A112.18.1
- ANSI A117.1 (ADA Compliant-Lever Handles Only)
- NSF/ANSI 61-2002
- Federal Safe Drinking Water Act
- AB1953/S152
- NSF-ANSI 372-2011
- WaterSense (Lavatory Faucets)
- WaterSense (Showerheads)
- Cal Green
Usually, finish deterioration is due to years of wear and tear, abuse or chemical attack. There is no repair once the finish is damaged, however you have the ability to replace many of the common faucet parts where the deterioration is most noticeable.
Please e-mail us for assistance at [email protected], or contact our customer service at (800) 338-9468.
- Showerheads with self-cleaning nozzles: Wipe the face of the shower head to loosen and break away deposits.
- Showerheads without self-cleaning nozzles: Unscrew the showerhead and soak it in a 50/50 vinegar and water solution for several hours. For stubborn deposits, rub with a toothbrush.
ADA stands for American with Disability Act. ANSI A117.1 is a standard that defines requirements a product must meet in order to comply with the ADA. All products displaying the ADA logo comply with the applicable requirements.
First, use clean water to wash the faucet. Dry with a 100% cotton cloth. If water is allowed to evaporate on the faucet surface, it can lead to a build-up of mineral deposits. Be sure to clean with a damp non-abrasive sponge and buff it dry with a clean soft cloth. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water. Make sure to rinse thoroughly with water afterwards.
NOTE: Cleaning manufacturers frequently change formulas, so we do not recommend specific cleaners.
Avoid both industrial and abrasive cleaners, such as:
- Scotch-Brite© Heavy Duty Scrub Sponges.
- Scrubbing Bubbles© Bathroom Cleaner.
- Lysol© Basin Tub, Soft Scrub, and Tile Cleaner.
- Products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
- Harsh abrasives or polishes.
- Bleach-based cleaners.
- Step 1: Remove the aerator.
- Step 2: Soak it in vinegar overnight, then rinse with water.
- Step 3: For stubborn mineral deposits, scrub with a toothbrush.
This icon is used to signify models that are AB1953, NSF 372 or SWDA compliant.
Currently, all products intended for potable water use must be lead free. The term “lead free” requires water to have less than 0.25% weighted average lead content in relation to the wetted surface of pipes, fittings, and fixtures in systems delivering water for human consumption.
California AB1953 (or Vermont S152 for Vermont Queries) is a law that limits the weighted average of lead content in pipes, fittings and plumbing fixtures used to convey drinking water to a maximum of 0.25% on wetted surfaces.
You can find the model number on the front cover of your instruction manual. If you still have the product packaging, the model number will be shown on the box label. If you can’t find a model number, please contact us at (800) 321-8630, or email us an image of the product at [email protected].
CAL Green refers to the California Green Building Code, a statewide code relating to certain categories of residential and non-residential buildings. It mandates a 20% reduction in water usage for kitchen and lavatory faucets, as compared to the industry baseline of 2.2 gallons per minute. This results in a usage requirement of a maximum 1.76 GPM. Pioneer kitchen and lavatory faucets are CAL Green compliant. CAL Green is a registered trademark of the state of California Building Standards Commission.
The Water Sense program is a voluntary partnership program sponsored by the Environmental Protection Agency (EPA) that is designed to encourage water efficiency in the U.S through the use of special labeled consumer products.
To carry the Water Sense label, lavatory faucets must have a maximum flow rate of 1.5 GPM and showerheads a maximum flow rate of 1.75-2.0 GPM. The Water Sense label makes it easy to identify faucets and fixtures that help save water.
For more information regarding WaterSense labeled products, please visit Water Sense
PVD is a vaporization coating technique, which is an alternative process to electroplating. PVD offers durable finishes in a wide variety of colors. This is a more environmentally friendly process than traditional electroplating. PVD finishes go through a strict five-step process (Pre-clean, Evaporation, Transportation, Reaction and Deposition). The finishes are closely inspected and tested in our factory before shipping.
Central Brass offers the following finishes:
- Polished Chrome
- PVD Brushed Nickel (BN)
- Rough Chrome (RC)
Most Central Brass faucets have the name on the faucet body. However, faucets manufactured before 2009 should have the “Central” name on the top of the handle. Faucets manufactured after 2009 will have the name on the back side of the faucet body or escutcheon.
Call Customer Service at 1-800-338-9468 or email us at [email protected]
